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Frequently Asked Questions

Is there a trial period in which I can determine if I like the Mattress Make-Over?

Yes. Best In Beds offers a 30-day trial period. If you are not thrilled with the performance of your Mattress Makeover, simple return it in its packaging so that it is not damaged and send it back. You pay only for the shipping.

Will the Mattress Makeover eliminate the pain I feel at night?

Perhaps. Many who purchase the Mattress Makeover have tried everything and get it as a last resort. Many of those have found significant relief, but it may not eliminate all of your pain. Some users have complained that the Mattress Makeover has increased their pain on certain areas of their body. For example, a user who purchased the Mattress Makeover to help with her hip pain called and reported that her hip was more sore after the first night. We believe this is because it transferred pressure from the deepest sinking part of her hip to other areas of the hip where she was not used to having support. After a few days, she found that the pain went away. It may not eliminate all you pain. It will, however, substantially improve the alignment, comfort and support of your current mattress, which may help.

My current mattress is shot -- lumpy and saggy. Will the Mattress Makeover fix it?

No. It would improve it, but the Intelli-Gel Mattress Makeover is for placement on a good quality mattress. We suggest that you purchase a new innerspring mattress, which will not cost you much, if you get one without a pillow-top and with plain instead of fancy ticking.

I have arthritis. Will the Mattress Makeover help?

Yes, the Intelli-Gel Mattress Makeover is a wonderful product for people with arthritis. It is ultra-soft on the hips and shoulders, and since it keeps the spine aligned it puts less stress on the vertebral joints. One of the problems experienced by many arthritis sufferers is that they stiffen up as they sleep, then when they roll over the stiffness and associated pain wake them up. Since you will toss and turn far less (if at all) with the Intelli-Gel Mattress Makeover, you can sleep in longer stretches without waking up. And a better night's sleep will help all the next day.

How much does it weigh?

This is not a skimpy piece of foam -- it is a quality product consisting of high-technology gel. A queen-size Intelli-Gel Mattress Makeover weighs about 75 pounds.

Is there anything unusual about sleeping on the Mattress Makeover with Intelli-Gel?

Yes. First and foremost, you will have likely never slept on anything remotely as comfortable and supportive. But there are a couple of notable things. First, you aren't used to having back support that actually reaches up into the small of your back and keeps your spine aligned -- it is an unusual sensation, which you will quickly come to admire. Second, you can feel and very faintly hear the columns buckling as you move around on the bed. It is a very soothing feel, and the sound is so faint you probably won't notice it (it is less noisy than some innerspring mattresses). Of course, when you are lying still you get no such sensations because the columns aren't buckling or unbuckling. We have sold hundreds of thousands of dollars worth of Intelli-Gel mattress products, all with a satisfaction guarantee, and we have never had one returned because of these sensations. You'll quickly grow to appreciate their soothing nature, if you are sensitive enough to feel and hear them at all.

Will I be able to feel the individual squares of the Intelli-Gel through the cover?

No, it will feel like a homogeneous wonderfully soft cushion.

Will Intelli-Gel feel hot or cold?

No, it is very neutral.

I have allergies.
How is Intelli-Gel for me?

Intelli-Gel is not allergenic -- it has undergone testing related to cytotoxicity, hemolisis, and latex allergies and passed with flying colors. Intelli-Gel will not harbor dust mites. The other materials in the Mattress Makeover are standard bedding materials, and you should know your allergies well enough to know if they are a problem -- polyurethane foam and cotton/polyester fabric.

Will Intelli-Gel breathe so I don't get sweaty?

Yes. Intelli-Gel's hollow columns are open top and bottom, and the polyurethane foam is open cell.

Is Intelli-Gel durable? How long will it last?

Intelli-Gel is indeed durable. We have put Intelli-Gel through 150,000 cycles of the "Rollator" test that is a standard of the mattress industry, without any measurable change. The Rollator is a 240-pound hexagonal barrel that rolls across the entire surface of the product, effectively smashing it each time it cycles across. 150,000 cycles simulates a twelve-year use.

Will Intelli-Gel have problems with mold or mildew?

Intelli-Gel does not support the growth of mold or mildew.

Is Intelli-Gel flammable?

Yes, just as are more traditional bedding materials like fabrics, foams, latex, comforters, sheets, etc. As with any mattress or bedding, never smoke in bed and have an operable smoke alarm near your bed. The Intelli-Gel portion of your Mattress Makeover would not catch on fire until well after the rest of your bedding was ablaze.

How long has Intelli-Gel been around?

Where else is it used?Intelli-Gel was created in the mid '90s, so it is a relatively new product. People have been sleeping on Intelli-Gel on a regular basis since late 1997. Intelli-Gel is used in a variety of other places. For example, JanSport is using it in high-tech backpack straps to eliminate the pressure spikes on the shoulder of a student carrying heavy books. Gaymar Industries uses it in hospital bed mattresses to eliminate decubitus ulcers. Implus uses a thin version of it in shoe insoles to provide comfort and shock absorption. Freightliner is putting it in their newest semi-truck seats to absorb road vibration and provide seating comfort. TekLink uses it in a cushion that you can buy to attach to your luggage straps, seat belt shoulder straps, etc. You will see Intelli-Gel in high-tech cushions of many varieties in the years to come.

What must I do to maintain my Intelli-Gel Mattress Makeover?

Nothing. Just take care not to damage it (sharp objects, sleeping on it without sheets or a mattress cover, getting it wet, contaminating it with body fluids or secretions, storing it under physical stress or weather exposure, etc.). It is a good idea to rotate it every few months, flipping it every other time you rotate it, in order to lengthen the life of the cover.

Will sheets fit over my mattress with a Mattress Makeover in place?

Yes, but you may need to get some "deep pocket" sheets.


How do I install the Intelli-Gel Mattress Makeover?

Simply lay it on your existing mattress and strap the corners down around the corners of your existing mattress as instructed in your owners manual. It has a 'nonskid' fabric on the bottom of it, which, when combined with the weight of the Mattress Makeover, will keep it from sliding around.

I do not live in the United States. Can I still buy an Intelli-Gel Mattress Makeover?

Yes, but the shipping will cost more and the 30-day free trial does not apply.

I have an odd-size mattress. Can you make a custom size for me?

Is Intelli-Gel patented?Yes, the US government found Intelli-Gel unique and valuable and issued patent 5,749,111 with over one hundred patent claims.

I want to use Intelli-Gel in a product of my own. Whom do I contact?

Please call our toll free customer service number xxx and we will put you in touch with the appropriate person. Intelli-Gel can be made in many varieties, with different sizes and shapes of hollow columns, and different stiffness' of Gelastic (the material from which Intelli-Gel is made). So, it can be put into products of nearly any size and application. Intelli-Gel has many properties in addition to cushioning and pressure equalization, such as shock absorption, vibration attenuation, and impact stress reduction.

Does it come in different models depending on whether I am heavy or light, bony or round, etc.?

Because of the self-adjusting nature of the hollow columns (please check out the "To Learn More About Intelli-Gel"), Intelli-Gel™ works regardless of your body type.


Click Here: To learn more about Intelli-Gel.

Click Here: To learn more about Mattress Makeover

Click Here: To learn more about our SATISFACTION GUARANTEE.

Click Here: To learn what satisfied users of Mattress Makeover have to say about this great new product.


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